Frequently Asked Questions
Everything you need to know about your Tisserand beauty journey.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Tisserand products are 100% cruelty-free and our entire range is suitable for vegans.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days.
Can I return a product if it's not right for my skin?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are your essential oils and ingredients organic?
We prioritize organic, wild-crafted, or ethically harvested ingredients whenever possible to ensure the highest therapeutic grade and purity for your skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.